1. Payment

We currently accept the following payment methods:

MasterCard / Visa / American Express / PayPal

Our price is based in Hong Kong Dollars (HK$), and All payment transaction will be made in HK$. You may choose a currency of your choice from top menu to display reference price.

2. Delivery

FREE DELIVERY WORLDWIDE !

We are pleased to offer free delivery worldwide with Registered Air Mail for all our customers.
If the selected items are in stock, the expected delivery time by Registered Air Mail is:

Hong Kong
Asia *1
Rest of the world
2 working day *2
5-7 working days
8-14 working days


Upgrade to FedEx

For shipping address outside Hong Kong, we offer upgrade to FedEx delivery at flat rate of HK$100. Any custom duties or taxes will have to be paid by the customer.
If the selected items are in stock, the expected delivery time by FedEx is:

Hong Kong
Asia *1
Rest of the world
N/A
Within 3 working days
Within 4 working days


Free upgrade to FedEx

For orders above HK$2,500, we will deliver your order with FedEx for FREE!

Notes:
*1.. China, Indonesia, Japan, Korea, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam
*2.. Hong Kong domestic delivery by local carrier
- Orders paid by PayPal may only be shipped to the country of PayPal registered billing address.

3. Exchange

Our exchange guarantee entitles you to exchange the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. Please note that you are responsible for the product until it reaches us. Send the package with the dispatch number so that it can be traced.

Return products may only be exchanged for other products available for sale via ka-pok.com.

How to make an exchange

Goods can be exchanged in two different ways, both of which are described below. All shipping costs related to exchange are to be paid by the customer.

Exchange by post - When returning goods by post please ensure that you fill in and enclose the returns form. The returns form will have been enclosed in your delivery. If you have not received one or lose it, you can download a new one here. If you wish to send back the whole or part of the order we will offer a credit note of the amount you have paid.

In case your original order was delivered by free FedEx upgrade:
Request to exchange is subject to HK$100 handling charge unless revised order total is over HK$2,500

Exchanged items are delivered by Registered Air Mail for free, or by FedEx for flat rate of HK$100.

Exchange via our shops - Our shops in Hong Kong exchange goods free of charge. You may exchange goods provided that the product is available in the shop or on ka-pok.com. Please [contact us] a few days prior to your visit to inform us what you wish to exchange the product for so that we can ensure that we have the goods available when you arrive.

4. Return - for defective products only

If the product is damaged or do not correspond with how the product was presented on ka-pok.com, you have the right to enter a claim.

Please contact us within 14 days of having received the the goods. We will first try to see if it is possible to repair or remedy the fault. If this is not possible then we will replace the product. If we are unable to replace the product or remedy the fault then we will refund the money. If you can send a photograph of the damage/error this will speed up the process. When we have received the product and approved the claim you will be informed and a new product along with compensation return-shipping costs will be sent to you, or we will refund you for the product and the return-shipping costs.



kapok ltd.
G/F. 5, St Francis Yard, Wanchai, Hong Kong
Tel : +852 252 00 114
Email : info@ka-pok.com
Registered number : 36052764-000-09-06-3

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Size Information